I have experienced issues Together with the Tech Support for the house Online likewise so challenging we expended more than an hour handling a concern. I’ve been obtaining for months and months.
These agents Operating towards Telus Positive aspects, rather than holding the previous loyal customers they make them disappear to look for other supplier
We're sorry to hear about each one of these complications you've got knowledgeable with the two tech support and billing. Remember to send us A personal message, and we’ll operate to receive you the support and adhere to-up necessary to resolve these challenges immediately.
@chris14 I planned to apparent up some inaccurate information. We'll maintenance TELUS owned downed traces at no demand. We'll only take away the road completely for building/renovation purposes but there's a charge included. We sent you a private information just in case you want to maneuver forward with possibly state of affairs.
How do I find that person. I feel I am going into a new billing cycle and I have already been running in circles for months
• In my conversation with Juan from the loyalty workforce, I was falsely accused of becoming discriminatory Once i referenced A further department, which was hugely offensive and uncalled for. Juan later apologized, declaring which the knowledge was completely unacceptable.
I assume I'm just aged, but I recall a time when you might call a business, check with a human without having sitting on keep for hrs, and truly get customer service. Thanks Telus for a fantastic customer practical experience.
Unquestionably not the experience we wish our customers to have. Feel free to deliver us A non-public information and we will discuss our selections to obtain this fixed for you personally.
I needed to Speak to CS currently with Chat and also the Office I need to speak to is simply obtainable by cell phone. The CS on Chat organized a connect with back at an arranged time slot. When that Office called me later I received all Telus customer service the things sorted out.
I'll cancel the many services home and cellular with Telus and convey to my friends and family to take action, which was the worst practical experience I got with Telus
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Furthermore, I was disconnected numerous occasions when attempting to speak with support and in some cases still left on hold without having resolution.
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The TELUS team acknowledges that our get the job done spans a lot of Territories and Treaty areas and we have been grateful for the traditional Expertise Keepers and Elders who are with us right now, all those who have long gone right before us and also the youth that inspire us.
I had been at last provided circumstance quantity 21911243 and advised that a supervisor would contact me back in just two hours, which didn't transpire. As an alternative, I was informed that I necessary to wait around 24 hours.